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Booking FAQs

What happens when I book a session?

When you book a session online Janelle will get in touch with you directly using the email address you provided to arrange where/how you’ll meet and what to expect, and you have the opportunity to ask any questions. Then you’ll meet at the time and date arranged. 

 

How do I pay?

You can pay via bank transfer and will be sent an invoice after booking. If you require a payment plan, Janelle can discuss this with you directly and send multiple invoices on the dates requested. 

 

Do you offer payment plans?

Yes, you can pay for coaching in full, monthly, fortnightly or weekly. Simply discuss your options with Janelle. 

 

What happens if I can't make my session?

If you are unable to make a session you must let Janelle know at least 24 hours in advance to reschedule your session. If 24 hours notice isn't possible, you will only be able to reschedule if there is availability. If you are unable to make your rescheduled session, it will be cancelled and a refund cannot be provided. You would then move onto your next scheduled session and skip the session that was cancelled.